GENERAL & ORDERING ENQUIRIES
RetroMAD1® comes in a sterile clear aqueous solution containing 4 milligram (mg) per millilitre (mL) of the active principal ingredient. RetroMAD1® comes in 2 bottle sizes: 15mL and 50mL.
The packaging is one box contains either 6 bottles of 15mL each or 2 bottles of 50mL each.
If today there is no distributor in your country, you can go to the Order page and fill in a simple form that will take you less than 5 minutes. Our customer service will respond to you within 2 working days.
Payment for our invoice can be made via credit card or bank transfer.
International buyers are to note that import duties, taxes, and custom clearance fees are not included in our invoice. Buyers shall be responsible for these charges and will have to pay the Customs office or the freight service provider for these charges directly. Please check with your Customs office to determine what these charges will be.
RetroMAD1® is manufactured under Good Manufacturing Practices (GMP Codex Alimentarius) by SGS, the world’s leading testing, inspection and certification company (https://www.sgs.com/en/our-company/about-sgs), and approved for sale by the relevant Malaysian regulatory authority.
SGS Certificate No. MY21/1811030726.
Once payment is made by PayPal, we use international courier services like FedEx, TNT or DHL to deliver RetroMAD1® to the address you indicate in your email to us. For ease of going through Customs in your country, we prefer to deliver RetroMAD1® to the clinic of your attending veterinarian. Please note that courier services do not deliver to a post box address.
At all times, there will be customer service at hand to answer your consignment in transit via email.
RetroMAD1® is a medical product. It will take time to get regulatory approval for RetroMAD1® to be commercially available in your country.
Meanwhile, we are looking at the possibility of registering it simply as an oral health supplement for pets to bring RetroMAD1® to pet owners as quickly as possible. We are mindful of the wellbeing of your pet.
Fortunately, in most countries, Customs allow the import of small amounts of RetroMAD1® for personal use and not for resale. We have the pre-requisite export documentation that will allow RetroMAD1® to be imported in most countries.
Once payment is received, we will contact you to inform you of an estimated date of departure (ETD) from our manufacturing site. Under normal circumstances, e.g. outside of the current COVID-19 pandemic, you should receive your order within 5 working days from the time we inform you of the ETD.
We will forward you all pertinent information regarding your order, e.g. name of courier service, consignment note/tracking number and commercial invoice.
Again, our customer service will be with you all the way.
As we are a small company, we are currently accessible via email at pets@RetroMAD1.com. We are located in Kuala Lumpur, Malaysia. As the time zone is GMT+8, we apologize in advance if we cannot reply to you immediately.
If you still cannot find the answers you are looking for, please email your questions to us at firstname.lastname@example.org. We endeavour to answer you within 2 working days. Alternatively, be part of our community where other pet owners who have experience in using RetroMAD1® could provide you the answers you are looking for. Thank you and keep safe!