Frequently Asked Questions
GENERAL & ORDERING ENQUIRIES
RetroMAD1® comes in a sterile clear aqueous solution containing 4 milligram (mg) per millilitre (mL) of the active principal ingredient. RetroMAD1® comes in 2 bottle sizes: 15mL and 50mL. It is sold in boxes containing either 6 bottles of 15mL (vol 90mL) or 2 bottles of 50mL (vol 100mL).
RetroMAD1® is manufactured under Good Manufacturing Practices (GMP Codex Alimentarius) by SGS, the world’s leading testing, inspection and certification company and approved for sale by the relevant Malaysian regulatory authority.
SGS Certificate No. MY21/1811030726. (https://www.sgs.com/en/our-company/about-sgs)
ORDERING & SHIPMENT
If today there is no distributor in your country, you can go to our Order page and fill in a simple form that will take you less than 5 minutes. Our customer service will respond to you within 2 business days.
Payment for our invoice can be made via credit card or bank transfer. Details can be found in our invoice. Once payment is received, we use international courier services like FedEx or DHL to deliver RetroMAD1® to the address you have indicated in your order form. Please note that courier services do not deliver to a post box address.
You should receive your order within 5 business days from the date of departure. We can forward you all pertinent information regarding your order, e.g. name of courier service, consignment note/tracking number, and commercial invoice upon request.
As RetroMAD1® is positioned as an oral health supplement, most countries will allow the import of small amounts of RetroMAD1® for personal use and not for resale. We have the pre-requisite export documentation that will allow RetroMAD1® to be imported in most countries.
International buyers are to note that import duties, taxes, and custom clearance fees are not included in our price (unless specifically stated in our email or invoice). Buyers shall be responsible for these charges and will have to pay the Customs office or the freight service provider for these charges directly. Please check with your Customs office to determine what these charges will be.
If you still cannot find the answers you are looking for, please email your questions to us at email@example.com.
Our offices are located in Singapore and Kuala Lumpur, Malaysia. As the time zone is GMT+8, we apologize in advance if we cannot reply immediately. We endeavor to reply to you within 2 business days.
You may also reach us through our Facebook or Instagram accounts. Alternatively, you may consider joining support groups where other pet owners who have experience in using RetroMAD1® could provide you with the answers you are looking for.